Burnaby, BC · Law firms
Growth consulting for family law firms in Burnaby.
For Burnaby family law firms, every consult request hears back within minutes, day or night, and the form asks for contact details only. Your intake person runs the conflict check and books the consult.
Where enquiries slip
Where a new enquiry can slip.
People looking for a family lawyer usually start with a name from a friend, a counsellor or another lawyer, or with a Google search for a family lawyer nearby. They read the reviews and the practice-area pages, then call or fill in a form, sometimes late at night once they have some privacy, and sometimes to more than one firm. The first questions are usually the same: do you handle my kind of matter, and how soon can I talk to someone?
01
Calls while lawyers are in court
The lawyers are in court or in meetings and the front desk is on another line. Someone calling about something this personal may not leave a voicemail. They call the next firm instead.
02
Consult requests sent at night
A form sent at 10 pm, once the kids are asleep, waits in the inbox until the office opens. By then the person may have booked with a firm that replied the same night.
03
Forms that ask too much, too soon
A long form that asks about the marriage, the children and the assets puts case details in an inbox before anyone has run a conflict check. A short form with contact details is safer for the person and for your firm.
04
A Google profile that says little
Old hours, no practice areas, a few reviews from years ago. People compare firms on the map and read the reviews before they reach out.
What we do about it
The work for family law firms in Burnaby.
Lead follow-up
Every consult request from your website, ads or Google profile gets a reply in your firm's name within 5 minutes, by text or email, whichever the person said is safe to use. A few follow-ups go out over the next week, until they book, reply or ask us to stop. The messages come from your intake team, never a lawyer. They say nothing about the matter, give no legal advice and offer times to talk. You approve the wording before anything goes out.
Websites and landing pages
Practice-area pages for the matters you take, like separation, parenting arrangements and support, with a short form: name, phone, email and a good time to call. The details of the case wait until your intake person has run the conflict check.
Google Business Profile
Your firm's profile set up and kept current: practice areas, lawyers, hours, office photos and how to book a consult, so people searching nearby can see who you are before they reach out.
Ads on Meta and Google
Google search ads for the matters you want more of, once the follow-up and practice-area pages are in place. Google doesn't allow retargeting for divorce services, so these run on what people search for. You approve every ad before it runs, and each month you see what a consult request cost and how many booked.
The readiness check
Where we’d look first.
For family law firms in Burnaby
What happens between someone asking for a consult and your intake person calling them back.
With your OK, we send a test consult request through your website and Google profile and time the reply. We look at what your form asks for and when, where the conflict check happens, how your Google profile and reviews read, and whether your lawyers have room for new files. Ads come after those are in place.
Areas we cover in Burnaby
Burnaby neighbourhoods and commercial areas.
Metrotown
Burnaby's main town centre, around Metropolis at Metrotown and the Metrotown SkyTrain station.
Brentwood
Tower neighbourhood around Brentwood Town Centre station on the Millennium Line, along Lougheed Highway.
Lougheed
Around Lougheed Town Centre and its SkyTrain station, on the Coquitlam border.
Edmonds / South Burnaby
South Burnaby around Edmonds Street and Kingsway, near Edmonds SkyTrain station.
North Burnaby (Hastings)
The Hastings Street corridor next to East Vancouver, with older commercial blocks and family homes behind them.
See what we’d fix first in your Burnaby business.
We're based in Surrey and can meet you in Burnaby, near Metrotown, Brentwood, Lougheed or Production Way, or over video if that's easier. Most of the work runs remotely, and your existing tools stay in place.
Every new enquiry gets a reply within 5 minutes.
Other industries in Burnaby